How long will it take for my order to arrive?

We do our best to get your order out within 48-72 hours of receipt. Shipping times vary according to the final destination.​

How much does it cost?

                                                                                                                                 Switzerland: Free, Standard shipping 1-2 business days                                                                                                                                                                                          EU & UK: 7CHF, Standard shipping 4-6 business days                                         Outside Europe: 17CHF, Standard shipping > 7-8 days                                                                                                                                                                                                                                            

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How long does it take for delivery?

Switzerland:

IKNOSGENERATION offers standard shipping on all orders within Switzerland, delivered by Swiss Post (Die Schweizerische Post) in 1-2 business days.

EU: 

For customers living within the European Union. These orders will be delivered in 2-6 business days depending on where you live. Orders will be delivered from our logistic center in Sardinia, the closer you live to Italy, the faster your products will arrive.

​Rest of the world:

For customers living outside the European Union, this will be shipped to you within 4-8 business days. The shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches the country of destination.

 Please note that the delivery to rural addresses can result in longer delivery times.

 IKNOSGENERATION will not refund/pay additional duties, taxes, or any additional charges, that may occur for orders outside of the European Union.

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Can I cancel or change my order?

We cannot modify or cancel your order once it has been processed, as our packing and shipping is done, and we do not have the ability to intercept orders after “check out”.

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How do I inquire about a return?

If you have any problems with your order, please email: info@iknosgeneration.ch. Please make sure to state your order number and the name of the item you wish to return.

 

Do you pay for shipping?

IKNOSGENERATION will not refund the cost of shipping fees on your original order.

Please note that you will be responsible for the return shipping fees. IKNOSGENERATION is not responsible for the damage or loss of any items during transit back to our office.

What happens if an order is fraudulent?

 If we perceive your order to be fraudulent, we will place your order on hold and email and/or call the email address and phone number you provided at checkout, asking you to confirm your order details. If we do not hear back within 2 days, we will proceed to cancel your order.

 

Quality and guarantee

If you receive a faulty and/or damaged item, you must contact us within 7 days of receipt. IKNOSGENERATION’s quality guarantee only covers manufacturing defects. IKNOSGENERATION cannot be held responsible for defects due to failure or damage caused by improper use or carelessness (e.g. scratches on the bottle caused by sharp objects), defects and damage due to normal wear/tear and ageing. 

Return address: 

IKNOSGENERATION
wild boars lab GmbH
Mosacher 8

8126 Zumikon
Zürich, Switzerland